1. About This Privacy Policy

This Privacy Policy applies to personal information collected through the PartnerCheck website, enquiry forms, emails, phone calls, consultations, service instructions, investigation support, payment processes, and related communications.

By using this website, submitting an enquiry, contacting PartnerCheck, or engaging services, you acknowledge that PartnerCheck may collect, use and manage personal information in accordance with this Privacy Policy.

2. Personal Information We May Collect

Depending on the nature of your enquiry or matter, PartnerCheck may collect personal information including:

• your name, phone number, email address and contact preferences;
• your location, state, city or service area;
• details about the matter you are enquiring about;
• relationship, family, dating, child welfare, background check, people search or locate-related information;
• information about another person where relevant to a lawful and suitable enquiry;
• documents, photographs, notes, messages, dates, times, locations, screenshots or other materials you provide;
• billing, payment and transaction information;
• website usage data, device information, browser type, IP address and analytics information; and
• any other information reasonably necessary to assess, manage or provide services.

3. Sensitive Information

Sensitive information may include information about relationships, family circumstances, children, safety concerns, allegations, personal history, identity, location, health, legal matters or other private matters.

PartnerCheck only seeks sensitive information where it is reasonably necessary for assessment, suitability, lawful scope, safety screening, service delivery, reporting, administration, or compliance purposes.

4. How We Collect Information

PartnerCheck may collect information when you:

• submit a website enquiry form;
• call, email or message PartnerCheck;
• book or request a consultation;
• provide documents, screenshots, images, notes, names, addresses or other matter details;
• engage PartnerCheck for services;
• make a payment;
• interact with our website, advertising, analytics tools or forms; or
• otherwise communicate with PartnerCheck or Everguard Group Pty Ltd.

We may also collect information from lawful public sources, open-source material, records, databases, third parties, or service providers where relevant and permitted.

5. Why We Collect Personal Information

PartnerCheck collects personal information for purposes including:

• responding to enquiries;
• assessing matter suitability;
• checking lawful scope and safety considerations;
• confirming client instructions;
• providing investigation support or related services;
• conducting factual enquiries, background checks, people search or dating due diligence where lawful and suitable;
• preparing updates, summaries or reports;
• managing payments, invoices and accounts;
• maintaining business records;
• complying with legal, regulatory, licensing, safety or operational obligations;
• improving the website, services and client experience;
• protecting PartnerCheck, Everguard Group Pty Ltd, clients, children, vulnerable persons, investigators, third parties and the public; and
• handling disputes, complaints, legal claims or compliance matters.

6. Enquiries Involving Other People

Some PartnerCheck enquiries may involve information about another person. You must only provide information that you are lawfully entitled to provide and that is relevant to the enquiry.

You must not provide information that has been unlawfully obtained, hacked, accessed without authority, obtained through coercion, or provided for harassment, stalking, intimidation, revenge, or unsafe contact.

PartnerCheck may refuse or discontinue a matter if the purpose appears unlawful, unsafe, misleading, unethical or unsuitable.

7. Child-Related Information

Where an enquiry relates to child custody, parenting matters, care environment concerns, child welfare concerns or supervision concerns, PartnerCheck handles child-related information carefully and only for lawful, suitable and relevant purposes.

PartnerCheck does not accept instructions that may place a child at risk, encourage confrontation, breach court orders, or support harassment, intimidation or unsafe conduct.

Where child safety concerns, legal obligations, mandatory reporting issues, or risk of harm arise, PartnerCheck may take steps it reasonably considers necessary or legally required.

8. How We Use Personal Information

PartnerCheck may use personal information to:

• contact you about your enquiry or matter;
• assess whether the matter is suitable, lawful and safe;
• plan and provide agreed services;
• prepare notes, updates, reports or deliverables;
• manage client records and operational administration;
• process payments and issue invoices;
• respond to questions, complaints or disputes;
• meet legal, regulatory, safety and licensing obligations;
• protect against unlawful, unsafe or improper instructions;
• improve website performance and service quality; and
• communicate with you about relevant service information.

9. Disclosure of Personal Information

PartnerCheck may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

• Everguard Group Pty Ltd personnel, contractors, investigators or approved service providers;
• technology, hosting, email, website, form, analytics, payment or administrative providers;
• professional advisers, including solicitors, accountants, insurers or compliance advisers;
• courts, tribunals, regulators, law enforcement or government bodies where legally required or appropriate;
• third parties involved in the delivery of agreed services where lawful and necessary;
• debt recovery or payment processing providers where required; and
• other persons or organisations where you have consented or where disclosure is permitted or required by law.

PartnerCheck does not sell your personal information to advertisers.

10. Website Analytics, Cookies and Tracking

This website may use cookies, analytics tools, pixels, server logs or similar technologies to understand website traffic, improve user experience, measure advertising performance, prevent abuse, and maintain website security.

Information collected may include browser type, device information, IP address, pages visited, referral source, session behaviour and approximate location data.

You can usually disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

11. Marketing Communications

PartnerCheck may send service-related communications in response to enquiries or active matters.

PartnerCheck will not use sensitive enquiry details for public marketing, testimonials, case studies, advertising, social media content or promotional material without clear approval.

If PartnerCheck sends optional marketing communications in the future, you may unsubscribe or opt out using the method provided in the communication.

12. Storage and Security

PartnerCheck takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, password protection, secure hosting, encrypted systems where available, restricted access to matter information, internal procedures, and reasonable operational safeguards.

No website, email system, cloud service or electronic transmission is completely secure. You should avoid submitting highly sensitive information through insecure channels.

13. Retention of Information

PartnerCheck retains personal information for as long as reasonably necessary for enquiry management, service delivery, business administration, reporting, legal compliance, dispute handling, insurance, accounting, licensing, or operational purposes.

Information that is no longer required may be deleted, de-identified, archived or securely destroyed where appropriate and lawful.

14. Access and Correction

You may request access to personal information PartnerCheck holds about you, or ask that information be corrected if it is inaccurate, incomplete or out of date.

PartnerCheck may need to verify your identity before responding. Access or correction may be refused in some circumstances, including where required or permitted by law, where it would affect another person’s privacy, where it would compromise an investigation, or where the request is unreasonable, unsafe or unlawful.

15. Complaints and Privacy Concerns

If you have a privacy concern or complaint, contact PartnerCheck using the contact details below.

Please include enough information for us to understand the issue and respond appropriately. PartnerCheck will take reasonable steps to review privacy concerns and respond within a reasonable timeframe.

16. Overseas Disclosure

Some website, hosting, cloud, email, analytics, payment, storage or technology providers may store or process information outside Australia.

Where PartnerCheck uses third-party providers, information may be handled in accordance with those providers’ systems, locations, security practices and privacy terms.

17. Third-Party Websites

This website may contain links to third-party websites, platforms or services. PartnerCheck is not responsible for the privacy practices, content, security, accuracy or availability of third-party websites.

You should review the privacy policy of any third-party website or service you use.

18. Changes to This Privacy Policy

PartnerCheck may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website or services after changes are published means you acknowledge the updated Privacy Policy.