Your questions, answered

Start with a confidential enquiry. We assess suitability and, if appropriate, send a single-use invitation for your brief and documents. We then confirm the scope and price for your approval. Payment is requested through your authenticated client portal before the agreed investigation starts.

We report the scope completed, the available findings and important limitations. An inconclusive result is possible. No record found does not establish that a person is safe or that no history exists.

Tell us how and when it is safe to contact you. We minimise the information collected initially and use a separate, restricted process for detailed briefs. Do not include identity documents or sensitive evidence in the initial enquiry.

PartnerCheck is licensed to provide investigation services across Australia. Desktop and field enquiries are assessed nationally, subject to suitability, investigator availability, travel and an agreed scope.

Each package explains its scope and exclusions. All displayed package prices include GST. We review your brief and confirm the total before payment. Location-specific travel, records or additional work are priced and agreed separately.

Tell us a safe contact method and suitable times. We will respond to assess your enquiry and agree the next step. Investigation timing depends on the scope, record availability and any fieldwork, and is confirmed individually.

No. These packages do not provide private-account access, covert phone tracking, private credit files or unrestricted personal-data lookups. All research must have a lawful purpose and permitted source access.